At Surepaint™, we are committed to delivering quality workmanship and ensuring your complete satisfaction. Our 2-Year Warranty provides you with the assurance that the work we perform will meet the highest standards. This warranty is aligned with industry guidelines, such as the Queensland Building and Construction Commission (QBCC) Act 1991, Australian Consumer Law, and standards set by the Master Painters Association, ensuring you receive dependable coverage.
Our 2-Year Warranty covers any defects in workmanship, including peeling, flaking, or blistering of the paint, as a result of improper surface preparation or faulty application techniques. If a defect arises and is reported to us within two years from the date of completion, we will resolve the issue by either repairing or reapplying the affected areas, or reimbursing the cost, up to the original contract value, in accordance with clause 17 of our contract.
To ensure that your warranty remains valid, the following conditions must be met:
While we strive to deliver long-lasting results, certain factors are beyond our control and are not covered under the warranty. These include:
For a full list of exclusions, please refer to Clause 17.4 of your contract.
The value of our warranty diminishes on a pro-rata basis over the 2-year period. This means that if the coating shows defects closer to the end of the warranty period, the value of coverage decreases based on the amount of benefit already gained from the paint job. The pro-rata calculation is in line with the QBCC “Guide to Standards and Tolerances”.
If you notice any defects covered under the warranty, follow these steps:
1. Notify Surepaint in Writing
Provide written notice, including photographs of the defect, within 10 days of discovery.
2. Inspection:
We will conduct an on-site inspection to assess whether the issue is covered under the warranty.
3. Resolution:
If the claim is valid, we will make all reasonable efforts to address the issue within 30 business days. Should unforeseen delays occur due to weather or availability of materials, we will keep you informed of any extensions to the repair timeline.
Our 2-Year Warranty is only valid for the original property owner unless otherwise agreed upon in writing. It is not transferable to new property owners without prior written consent from Surepaint.
At Surepaint™, we aim to exceed your expectations with every project. Our 2-Year Warranty reflects our confidence in the quality of our work, materials, and practices. We’re committed to delivering results that last, and our warranty ensures that your investment in professional painting is fully protected.
Our competitive pricing has contributed to our reliability and exceptional paint service.
Surepaint™ isn’t just another painting company. With over 2,000 projects completed, we don’t just deliver exceptional results —
We set the benchmark for what a professional painting service should be.
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Surepaint™ acknowledges the Traditional Owners of the land on which we operate and pay our respects to Elders past, present, and emerging. We recognize the contributions of Aboriginal and Torres Strait Islander peoples, and we are committed to fostering respect, understanding, and inclusivity in the communities we serve.
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